Change of Expectations of Men and Women in 1800s Essay

Change of Expectations of Men and Women in 1800s - Essay Example Elders in those days believed that these chores helped the women to keep in good shape because it helped to strengthen their muscles and organs. According to women these days, the emphasis is laid on stimulating their brain through excessive studying and thereby they neglect their physique making it weak and vulnerable to disease. In an aristocracy, where work is dishonored, it is customary for the lower class to work for the benefit and enjoyment of the upper class but this is not so in a democracy where work is honored because everyone works hard for themselves and their own welfare. Such high democratic principles can be seen in Christianity, where the child is taught at a young age to do service to others. Jesus Christ is the best example one can take to see his self-sacrificing attitude towards his race and Christian principles and teachings are based on this. Good Christian parents should see to it that they render the best possible training in virtues to their children so that they would grow up to be benevolent and self- sacrificing to all around them. Speaking on the post Civil War Gwendolyn Wright speaks to us about those people who moved to the suburbs to escape the problems of poor health and political and social unrest. Picturesque landscapes and the use of natural materials for buildings brought them more close to nature. But the decades after the Civil war saw the suburbs take on a different implication. Those families who could afford a house in the suburbs were labeled as â€Å"middle class†. The cult of home and motherhood reached its pinnacle in the last decades of the nineteenth century. People living in the suburbs very often would visit the city to enjoy the restaurants, parks, museums and other exciting things the city had to offer.

Elements of the Communication Process Essay Example for Free

Elements of the Communication Process Essay Companies need to develop strategies to improve brand image and brand awareness. The important aspect of spreading brand awareness and brand image is through communication. Companies need to establish a communication channel to win the new customers and retain existing customer. This communication is not restricted just to customer but also stakeholders in the value network. Communication is achieved through advertisement, sales promotion, public relation exercise, direct marketing and interactive marketing. Elements of Communication Process Communication process should not be one way traffic. Companies should look forward to developing communication network in which companies can reach customer but customer also can effectively communicate with companies. Technology has opened up many avenues to carry out effective communication. Companies have traditional tools like newspaper, television, radio, telephone, billboards and modern tools like the internet, emails and wireless devices. Technology has made the communication process not only faster but also reduced over all communication cost. There are nine elements, which make the communication process. The two parties are sender-company and receiver-customer. The communication tools are message and media used to communicate the process. The four major communication functions are encoding, decoding, response and feedback. The last element is the noise which is anytime of interference disrupting clarity of the message. Senders must encode the message as per the target audience and use the right media. The receiver decodes the message, responds to the message and sends feedback to the company. Experience senders are able to garner a more effective response from the right message. Companies have to put effort in developing an effective communication program. The development of the communication program can be charted into eight steps. 1.The first step is identifying the target audience. The target audiences are the existing customer or the potential new customers. Target audience identification is essential for further development and overall success of the communication program. Once the audience is identified the next part is assessing the present company or brand perception within the target audience. Based on the results from the audience analysis the message should address the requirements. 2.The second step is to set specific objectives for the given communication message. This objective could be to enhance existing image, convey attribute, or encourage a consumer to act. The objective can have a cognitive, affective or behavioral response. 3.The third step is the design of the message. The designing of the message follows the objective of the message. The design of the message has to address the following four points, content of message, message structure, message format and message source. 4.The fourth step is the selection of the communication channel. The channel must be appropriate to carry the message to the target audience. For pharmaceutical companies, their sales people are the most effective channel in reaching the target doctor audience, instead of placing billboards. 5.The fifth step is related with the financial estimates of the whole expenditure. Companies need to decide budget of sales promotional and other activities. The common methods followed are an affordable method, percentage of sales method, competitive parity method, and objective-task methods. 6.The sixth step is the decision relate to the communication mix. Companies have limited budget, so they need balance expenditure among advertising, sales promotion, public relation, sales force and direct marketing. The relevant choice of the communication mix is highly dependable on the industry the company is operating. 7.The seventh step measuring results of the communication process. It is very important for companies to keenly follow the outcomes of the communication process. The results could be increased in sales, change in attitude or image of the brand. 8.The eight step is managing the integrated marketing process. Companies cannot afford to continue one medium approach to achieve desired communication effect. Companies must integrate all the available tools as to reach a wider audience and effectively communicate about brand and products.

Symbolism in Cat in the Rain by Ernest Hemingway Essay -- Ernest Hemin

Symbolism in Cat in the Rain by Ernest Hemingway In his short story Cat in the Rain, Ernest Hemingway uses imagery and subtlety to convey to the reader that the relationship between the American couple is in crisis and is quite clearly dysfunctional. In other words, the reader has to have a symbolic reading of the images. In fact, what seems to be a simple tale of an American couple spending a rainy afternoon inside their hotel room serves as a great metaphor for their relationship. This symbolic imagery, hided behind common objects, gives the story all its significance. This short story contains a great number of striking and literary symbols. In a symbolic reading, the opening paragraph describes the crisis that exists in the marriage of the couple. In other words, the description of the bad weather, of the "empty square"[1](l.10) and of their isolation, reflects this conflict and also sets the negative mood. In fact, since the beginning, Ernest Hemingway insists on the isolation of the couple that "does not know any of the people they passed" (ll.1-2) and are "only two Americans"(l.1). Here it is interesting to notice that they are isolated from the outside world but also from each other. There is no communication and they have no contact, they are distant from each other. Then this isolation is accentuated because of the weather, it is raining. The rain is part responsible for the fact that they have to stay in their room. Nevertheless, the rain has a symbolic meaning together with the description of the public garden. It represents as suggests the critic John V. Hagopian the "lack of fertility"[2] (p.230) . This lack is a... ...t the cat, the story would lose much of both their colour and clarity. Moreover, Ernest Hemingway has succeeded very well in this story in showing that individualism of the people living with their own problem is in many case the cause of split and despair. --------------------------------------------------------------------- [1]All further references are to this edition : Ernest Hemingway, "Cat in the Rain" . The Short Stories of Ernest Hemingway, ed. Jackson J. Berson (Dwham, North Carolina: Duke University Press, 1975). [2] John V. Hagopian, "Symmetry in 'Cat in the Rain'", College English, XXIV (December 1962). [3] John V. Hagopian, "Symmetry in 'Cat in the Rain'", College English, XXIV (December 1962). [4] John V. Hagopian, "Symmetry in 'Cat in the Rain'", College English, XXIV (December 1962).

Somalia vs United States Essay -- Compare Contrast Comparison

Somalia vs United States Somalia, which is about the size of Texas, is a small country located in Eastern Africa next to the Indian Ocean. The United States, which is located on the Western Hemisphere, is bordered by Mexico and Canada and is between the Pacific and Atlantic Oceans. Separated not only by the Atlantic Ocean, Somalia and the United States are also separated by the differences in economies and populations. These two countries that are quite opposite in size have some similarities in their governments and education systems. Somalia is one of the world’s poorest and least developed countries (Campbell). Because of the Civil War, which broke out in 1991, much of Somalia’s economy has been devastated. The war left many homeless and drove them to raise livestock as a means of survival. The economy used to be based on exports of cattle, goats, and bananas but as of early 1992 much of the economic trade had come to a halt. Now the economy is primarily based on the raising of livestock, which accounts for 40% of the Gross Domestic Product (GDP) (Alhaus). Due to overgrazing, soil erosion, and the clearing away of many trees, Somalia has very few natural resources, which have not been exploited. Known deposits include petroleum, copper, magnesium, gypsum, and iron (â€Å"Somalian Economy"). Before the war, Somalia had a well-functioning democratic republic government. Under the 1979 Constitution, the president held executive power. The president was the head and leader of the country’s sole legal political party, The Somali Revolutionary Socialist Party. Elected to serve a 7-year term, the president was nominated by the party’s central committee. Ever since the civil war in 1991, when the government collapsed, Somalia has been in a state of civil war and anarchy (â€Å"Somalian Government†). Somalia is one of the countries in the world with the least diversity among the people. 98.8% of the population is made up of ethnic Somalis (Kraus). Other minority groups include Arabs, Indians, Italians, and Pakistanis. Most Somalis are nomadic or semi nomadic herders of livestock. The rest are either crop farmers or inhabitants of the few urban centers. The official languages of the country are Somali and Arabic and the state religion is Islam (â€Å"Somalian People†). Primary education for children of at least six years was mandatory for Somalians. Many ... ...CD-ROM. Rediman: Microsoft, 1999. 7. â€Å"Somalian Economy.† 1 March 1999. Country Profiles. 8 Sep. 2001 Photius.com/wfb/wfb1999/Somalia/Somalis_economy.html>. 8. â€Å"Somalian Government.† 1 March 1999. Country Profiles. 8 Sep. 2001 Photius.com/wfb/wfb1999/Somalia/Somalia_government.html>. 9. â€Å"Somalian People.† 1 March 1999. Country Profiles. 8 Sep. 2001 Photius.com/wfb/wfb1999/Somalia/Somalia_people.html>. 10. â€Å"United States.† The Columbia Electronic Encyclopedia 6th Edition. Columbia University Press, 2001. 8 Sep. 2001 13247.html. 11. â€Å"United States of America.† Junior Worldmark Encyclopedia of Nations, 2nd ed. U*X*L, 1999. Reproduced in Student Resources Center. Farmington hills, Mich.: Gale Group. December 2000 . 12. â€Å"United States Economy.† The Columbia Electronic Encyclopedia 6th Edition. Columbia University Press, 2001. 8 Sep. 2001 articlesnews/13247Economy.html. 13. â€Å"United States People.† The Columbia Electronic Encyclopedia 6th Edition. Columbia University Press, 2001. 8 Sep. 2001 13247People.html. 14. Vick, Karl. â€Å"Building a government form scratch. After 10 chaotic years, Somalia has a president.† Washington Post 24 Nov. 2000: A45.

American education Essay

Education in China is growing. Over the past years Chinas education system has been attempting, and been successful in improving the education in China. China for many years did not put much emphasis on education. China was more traditional, meaning they were more interested in farming and working. Prior the 1840 education in China was only for the elite, the high class. The main purpose of education was to train what China called â€Å"gentlemen† or high officials. This is the time of Confucius, a Chinese philosopher who introduced China to the Royal Examination System, which is used to select imperial officers. Chinas education was very rigid and it focused highly on technology thus China has a high rate of illiteracy. Early Chinese students were not very well rounded; they were limited in what they could study. For example a student of science would not know much about Humanities, and vice versa, a student of Humanities would not know much about science. This approach of learning narrowed the range of knowledge that a Chinese student might have. This would limit the students thinking and restrict their future development. When a student is limited in what he of she can do then that will dramatically decrease the number of jobs that they have to chose from. American education is a lot different than the early Chinese education. In America, school is for developing critical thinking skills. American education teaches students to apply what they learn in the class to the outside world. They teach students to think outside of the box and how to think deep and to apply critical thinking skills. Critical thinking is expected in America, as for China they are more knowledge focused. The Chinese function more on memorization of knowledge and facts, again this limits them in their thinking. Chinas’ education is based on training for entrance exams for college; this time of exams is known as â€Å"black July†. They memorize a lot of facts and then repeat them on a test. In America they teach how to apply what we learn to many different problems, to see if the students can figure them out. Chinas’ system is very competitive. The students compete with each other because there is limited space in college and there are limited jobs, in their marrow fields. This increases the pressure on the students, students at times commit suicide or run away from home and often suffer form depression because the pressure is so great on them, form their family and also themselves. Unlike most American students Chinese students are eager to learn and work really hard, they want to be the best that they can be for themselves and also for their family. China is making a lot of reforms on their education approach today. They are slowly adopting some of the western world’s principles. They are beginning to encourage students to study in more than one field, such as if a students is studying mathematics they also can, and often do study another subject such as science. This is broadening the students’ horizons and allowing them to be more rounded in their capabilities. This also increases the job types that they might be able to do. The Chinese are beginning to put more of an emphasis on critical thinking than they have in the years past. This takes some of the pressure off of the students and evens it out a little more, because if the can’t find a job and all they have is one skill then they will suffer and be left out working maybe a low rate job. If a student has more flexibility in what he or she can do then there will be more options for them in the job field. The education systems of China and America are more and more beginning to resemble one another. A few differences that still exist today are that the American schools are more centered on the students and interaction learning while the China schools are more teacher- focused and lecture oriented. American schools also encourage the students to debate with the teacher and ask questions during class. China has a phrase called â€Å"saving face†; this means that the students would rather not know the answer than to ask a â€Å"dumb† question. Teachers don’t encourage questions during class and don’t allow much debate. There are both strengths and weaknesses to both Chinese and American education methods. Chinese students study hard and often. They are viewing school as a privilege and a competition while most Americans view school as boring and tiresome. While Americans struggle with memorization and discipline, they are strong in critical thinking. American students are more rounded and able to apply what they have learned too many different things, whereas the Chinese are somewhat limited. I would have to say that all in all both systems have their positives and their negatives but as the years progress, improvement in each country will also.

Biography of Eleanor Roosevelt essays

Biography of Eleanor Roosevelt essays Eleanor Roosevelt is one of the most respected and admired woman of her generation. She was an incredibly compassionate women who cared deeply about others. She accomplished numerous goals throughout her life which helped the welfare of the youth, the poor, and the underprivileged. Anna Eleanor Roosevelt was born to Anna Hall and Elliot Roosevelt, brother of Theodore Roosevelt, on October 11, 1884 in New York City. Her parents separated when she was young mainly because of her fathers alcoholism (The White House, 2004). Immediately following the separation in 1892 her mother died of diphtheria, an acute infectious disease. Eleanors grandmother raised her and her two brothers after her mothers death while her father rarely saw them (Larsen, 1991). Although Eleanors father suffered from drinking problems, Eleanor idealized him. Her father was severely injured when he fell and had past away in 1894 when Eleanor was ten. While attending Allenswood boarding school in England at the age of fifteen Eleanor meet the headmistress, Marie Souvestre, who greatly encouraged Roosevelt, cultivated her curiosity, and influenced her world view (DiNardo, 2004). Eleanor began her career as a political assistant for her husband, Franklin D. Roosevelt, who served in the state Senate form 1910 to 1913 (The White House, 2004). Eleanor didnt want to sit at home and take care of the children so she joined her husband for his second western campaign tour and traveled with him for three weeks (Larsen, 2004). She learned how to sit and listen to the same speech over and over again while looking excited and attentive. When he was diagnosed with polio in 1921, she took care of him attentively. She traveled countless miles with him or on his behalf in all his campaigns and later considered herself his legs. She became involved in the womens division of the State Democratic Committee to ...

Anywhere vs. Any Place

Anywhere vs. Any Place Anywhere vs. Any Place Anywhere vs. Any Place By Maeve Maddox A reader asks if there’s a difference between the adverbs anywhere and any place. According to The Chicago Manual of Style, the word anywhere: is preferred when referring to an indefinite location (my keys could be anywhere). But any place (two words) is narrower when you mean â€Å"any location† (they couldn’t find any place to sit down and rest). Here are Web examples that illustrate this use: The missing passenger plane, which the world has been hunting for days, could be anywhere within a 2,530-mile radius. Suitable temperatures can be anywhere in the range of from ambient to the temperature at which the subsequent nanofiltration step is carried.   Are there any pollution-free places left on Earth? Is there any place that will loan me money in the next hour? The Ngram Viewer shows that one-word anyplace has appeared in printed books since 1800, with a marked rise in use since the 1940s. Another two-word adverb, any time, also appears on the Ngram graph as early as 1800 and shows a rise in use about the same time as anyplace. Popular usage prefers formations such as anyplace and anytime to any place and any time. For example, glossaries of texting terms explain that the abbreviation a3 stands for â€Å"anytime, anywhere, anyplace.† American style guides continue to regard the spelling anyplace as nonstandard, but the one-word version is ubiquitous, even in publications assumed to adhere to standard usage: â€Å"Private equity can go anyplace,† Wilbur Ross, who has also invested in businesses once thought off limits, told The New York Times.- NY Times, 2007. The patterns were intriguing and the textures surprising – although the fabrics seemed quite heavy for a springtime anyplace but Alaska.- Washington Post, 2014. Now a junior, Hezekiah has lived in the Phi Kappa Psi fraternity longer than anyplace else in his life.- Christian Science Monitor, 2014. Merriam-Webster lists both anyplace and anytime without comment, and the M-W Learner’s Dictionary gives the following sentences as examples of acceptable usage: I’ll go anyplace you want. I can’t find my keys anyplace. I’m happy here and I wouldn’t want to live anyplace else. In the grand scheme of things, there’s no reason any place shouldn’t be written anyplace and any time as anytime. After all, anywhere was once written as two words. In the practical scheme of formal English, however, the writer whose audience includes readers of all educational levels is still advised to avoid the one-word versions and write any place and any time because these are the forms viewed as conventional usage in the second decade of the 21st century. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Misused Words category, check our popular posts, or choose a related post below:50 Synonyms for â€Å"Leader†List of Greek Words in the English LanguageUlterior and Alterior

Aushwitz1 essays

Aushwitz1 essays The Nazis establishes Auschwitz in April 1940, under the orders of Heinrich Himmler. Heinrich Himmler was in charge of two Nazi organizations. The camp at Auschwitz originally housed political prisoners from occupied Poland and various concentration camps from within Germany. Prisoners were transported from all over Nazi-occupied Europe. When the prisoners arrived at the complex they were separated into three groups. One group was sent directly to the gas chamber at Birkenau within a few hours, usually seven. The second group of prisoners was used as slaves to work for industrial factories and companies. At the Auschwitz complex 405,00 prisoners were recorded as laborers between 1940 and 1945. The third group, comprised of mostly twins and dwarfs, under went medical experiments at the hands of doctors, such as Josef Mengeles. Josef Mengels was also known as the Angel of Death. Auschwitz was partly staffed by prisoners, some who were selected as kapos (orderlies). The rest of the staff was Nazi soldiers. In 1943 resistance organizations had developed at Auschwitz. These organizations helped a few prisoners escape. The escaped prisoners took with the news of exterminations, such as the killings of thousands of Jews that were transported from Hungary between May 1944 and July 1944. On January 27 1945 the soviet army marched into Auschwitz to liberate the camp. The soviet army found about 7,600 survivors that were abandoned at the camp. More than 58,000 prisoners were evacuated by the Nazis and sent on a final death march to Germany. The Auschwitz concentration camps were inhumane, treating their prisoners as no such man could imagine. The concentration camps were designed to bring pain and suffering to all prisoners that were forced to stay there, with the final destination of death. ...

Hotel Industry in Songdo in South Korea Essay Example | Topics and Well Written Essays - 2000 words

Hotel Industry in Songdo in South Korea - Essay Example So in today's world of business amidst red ocean strategy, it is necessary to adopt appropriate marketing method to promote your business through various tools and techniques in order to attract more and more customers. (Kim and Renee, 2005)1 Singapore which is renowned international business hub known for its world class infrastructure facilities is also a growing tourist destination. In a study, it is identified that hotels of Singapore have adopted and integrated information technology into their marketing strategy which was successfully incorporated the technology into their marketing campaign. (Choon - Chiang Leong, 2001)2 Similarly Songdo International City which is touted as the next Asian business hub is attracting numerous international ventures to start their businesses of all types as the city provides best infrastructure, facilities along with diverse customer base. Songdo International City is planned in such a way that good portion of the place is given for the establishment of hotels only. (http://www.songdo.com) So the industries trying to open their hotel in Songdo city can ask nothing better than this. In order to support the decision of opening a new hotel at Song do and to decide on which strategic ma rketing method to use for the promotion of the hotel, two reputed hotels were selected for the purpose of interview. The present chapter consists of analysis of the interview through comparison of both the hotels strategy of approach towards marketing and how do they manage to attract customers. Data Analysis Rutherford and O'Fallon (2007) states that as strategic marketing is umbrella to lot many marketing methods, but strategic marketing for the hotel industry should be limited to its realms and genesis only. Further the argument of Fetch Waller was also highlighted by Rutherford and O'Fallon stating that definition of marketing should be broadened in order to include all the operational aspects of the hotel. Moreover Waller reiterates illustrated the relationship between marketing and operations as a continuing process without which the hotels cannot remain competitive. As hotels are 24/7 business, it is necessary to evolve , innovate and adopt new marketing strategy each and every time in order to stay in and above the competition. 3 The interviews were conducted in the marketing and sales department of two hotels situated in Songdo City namely 'Ramada' and 'Best Western Premier Songdo Park Hotel'. When asked about the motive behind establishing a hotel in Songdo city, both the personnel representing their respective hotels replied that the place is hub of business and will turn into Asia's next business hub that will attract lots of businesses, which means many more conglomerations, seminars, and other business related activities. (Interviewee Jang and Jang, 2009) So it is clear from the above details that it is a place where most of the business happens and target customers are the business organizations for the present and in near future as well. Regarding difficulties in establishing the business in Song-do, the Ramada hotel representative stated that the hotel is actually a takeover of the already established hotel with little bit of renovation but representative of the Best Western Hotel stated that they had to struggle to get the license for the casinos and other gambling games which limited their targeted customers to only business and tourists as casinos and gambling are not the integral part of the Korean culture. This statement

Selling product Assignment Example | Topics and Well Written Essays - 750 words

Selling product - Assignment Example Other elements such as the size and the aesthetic appearance will also be significant. In addition, the audience has a high level of expertise in making a choice between the different technological devices that are capable of satisfying their needs depending on the wide range of choices in terms of their usage. They have a wide range of experience as they have purchased several phones before in the effort to upgrade the products once they are released into the market. This is becaue their level of prejudice is high and they only go for what works best for them since they need devices that provide convenience as well as an easy mode of communication.    Every day, there is a change in technology that makes everyone want to be in a position to conduct all activities in the comfort of their homes. Latest technology dictates that there should be an improvement on the latest models or products to suit the needs of the customers. This product will not only make it possible to receive information, but also share the fun with friends. The conduction of research and development helps in the production of items that best suit the needs of the market. It thus helps to produce competitive products that are not only acceptable but also preferred in the market.  It is important to perform a lot of research to help in the development of the products to suit the needs of the customers. Despite the fact that it will lead to the increase in prices it will also lead to more sales.  The best technological device or product is that which creates satisfactory feelings in the customer and makes them have convenience when performing different operations. If it also helps them to feel confident and gives a feeling of belonging, then it is the most appropriate product to use. It will be possible to beat all the other related products in the market and attain customer

Assignment Two Essay Example | Topics and Well Written Essays - 500 words - 1

Assignment Two - Essay Example The quality of the images of the DVD player is outstanding possibly because the LCD screen has very good resolution. One of the main reasons I purchased the item was because I do not own a smartphone, thus I needed a device to watch movies when I am outside my home. I was very impressed by the fact that the Coby portable DVD had a two year warranty with the manufacturer. My impression of the product after the purchase is that the Coby portable DVD player is a quality product that served my need to be able to watch movies on the road. Due to my experience with this DVD player in the future I plan on purchasing more products from the Coby brand. The company has quality products at good prices. I have been using my portable DVD player on a weekly basis. I always travel with the portable DVD player in my car. I showed the Coby portable DVD player to several of my friends and they liked it. Last month I purchased an Xbox 360 for $299.99. The video game industry generated $15.6 billion in the United States in 2010 (Plunkettresearchonline, 2011). The reason that I purchased the Xbox 360 was because I did not have a gaming console at my home. I am not a gamer, but I wanted to have a good gaming console to play with friends when they visited. I got a good deal on the Xbox 360 because it included the Kinect system which allows people to play games hand free. When I read about the Xbox Kinect I wanted it in order acquire games that allow you to perform exercises at home using the system. I am very satisfied with my purchase because the Xbox 360 has improved my entertainment options at home. When I was making the buy decision I choose the Xbox 360 over the Playstation 3 or Wii consoles because the Xbox 360 seemed to have a greater variety of games. I also noticed in my trips to gaming stores that there seemed to be more used games available for the Xbox 360 than other console s. This was very important to me because I do not plan on purchasing any new

Service Marketing Essay Example | Topics and Well Written Essays - 2000 words

Service Marketing - Essay Example Hart (1990) stated that recruiting a new customer costs five times than to keep current customers happy and content. This statement holds great value in every sense as organizations often try hard to keep customers happy by offering great services. At the same time, organizations have service recovery tools that help in gaining customers loyalty and trust back. Service recovery tools often help in enhancing customer’s retention by properly responding to service failures. The assignment aims at highlighting the impact of service failure on the business along with developing a service recovery model based on understanding and empowering customers. The organization chosen for this purpose is Tiger Airways Australia based in Melbourne, Victoria. In the past, Tiger Airways has received a number of complaints ineffective customer care service, flight delays and improper handling of grievances. This can be considered as a serious service failure offering a reason to be dissatisfied a nd frustrated with the services being offered. The analysis would help in understanding and analyzing the ways through which service failure can be addressed using service recovery tools in an effective and efficient manner helping the organization to win customer’s trust and loyalty back. An Overview of the Organization Tiger Airways Australia is a low cost airlines based in Melbourne, Australia. It started its operations in the year 2007 with strong focus on domestic markets. The organization has been performing well but not that well to compete with other competitors because of serious problems pertaining to the services being offered. As per the Bureau of infrastructure, Transport and Regional Economics in Australia, Tiger Airways have consistently lower percentage of on-time arrival and departure with high percentage of cancellations. Tiger Airways also used marketing strategies to boost its sales figures and presence across the country through an advertisement campaign named â€Å"The Low Fare Revolution†. Tiger Airways have been hit by a number of criticisms pertaining to its services and can be considered as an ideal organization to analyze the concepts of service failure and recovery. Concept of Service Failure When organizations offer services to customers, the only motive is to make them feel good and content with the offered services. Customers also have pre-conceived and experienced notions on services and when these notions do not match with the services being offered; it is termed as a service failure. Service failure often frustrates customers along with making them change the service provider. It creates negative a negative impact on the business activities along with offering an edge to customers. It needs to be mentioned that service failure is bound to happen and organizations are supposed to be good enough to tackle service failures. Tiger Airways have been accused of poor customer service and high rate of cancellation. Furth er, the support and guidance from the management is almost negligible that has reduced the satisfaction level of customers. The service recovery tools that could have been of great help in dealing with service failures have been discussed in the following part in an analytical manner. Service Recovery and its Importance

What role do greed and grievance play in civil war Essay

What role do greed and grievance play in civil war - Essay Example On the one hand revolts could develop because the insurgents desire riches by seizing control over resources; on the other hand they could emerge because insurgents want to cleanse the society from corruption, injustice, and abuse perpetrated by the incumbent regime. Current evidence and theories demonstrate that civil wars are based on motivations that reveal an interaction between greed and grievance. The more broadly recognised arguments largely stress the grievance thesis, which speculates some kind of political or resource scarcity or dispossession. In contrast, the greed theory explains that dissidents rise up in quest of self-centred economic gain. Valuable and major resources such as timber, diamonds, and oil constitute the base of the disputable commodities over which dissidents contest their governments. Furthermore, the concept of ‘greed’ works as a suitable name to define self-centred motives and the assets obtainable to fulfil certain benefits. Basically, a solid resource support works as a device for mobilisation. Numerous academics studying civil strife since the Cold War have a tendency to place emphasis on the costs or material aspects of civil war and to view this kind of conflict as a disturbance of ‘normal’ political, economic, and social dynamics in a society. However, participants in such conflict usually have a rooted motive in prolonging it—wars usually fulfil an array of economic and political interests, particularly within unstable, fragmented, or weak states. The weakness of economic performance in the long-run is directly and strongly associated with defective, dysfunctional systems that generate conflicts and dilemmas of their own, as well as an oppressive society and extensive rent seeking, which could be promoted by the existence of particular kinds of resource rents. The bases for civil

Service Marketing Essay Example | Topics and Well Written Essays - 2000 words

Service Marketing - Essay Example Hart (1990) stated that recruiting a new customer costs five times than to keep current customers happy and content. This statement holds great value in every sense as organizations often try hard to keep customers happy by offering great services. At the same time, organizations have service recovery tools that help in gaining customers loyalty and trust back. Service recovery tools often help in enhancing customer’s retention by properly responding to service failures. The assignment aims at highlighting the impact of service failure on the business along with developing a service recovery model based on understanding and empowering customers. The organization chosen for this purpose is Tiger Airways Australia based in Melbourne, Victoria. In the past, Tiger Airways has received a number of complaints ineffective customer care service, flight delays and improper handling of grievances. This can be considered as a serious service failure offering a reason to be dissatisfied a nd frustrated with the services being offered. The analysis would help in understanding and analyzing the ways through which service failure can be addressed using service recovery tools in an effective and efficient manner helping the organization to win customer’s trust and loyalty back. An Overview of the Organization Tiger Airways Australia is a low cost airlines based in Melbourne, Australia. It started its operations in the year 2007 with strong focus on domestic markets. The organization has been performing well but not that well to compete with other competitors because of serious problems pertaining to the services being offered. As per the Bureau of infrastructure, Transport and Regional Economics in Australia, Tiger Airways have consistently lower percentage of on-time arrival and departure with high percentage of cancellations. Tiger Airways also used marketing strategies to boost its sales figures and presence across the country through an advertisement campaign named â€Å"The Low Fare Revolution†. Tiger Airways have been hit by a number of criticisms pertaining to its services and can be considered as an ideal organization to analyze the concepts of service failure and recovery. Concept of Service Failure When organizations offer services to customers, the only motive is to make them feel good and content with the offered services. Customers also have pre-conceived and experienced notions on services and when these notions do not match with the services being offered; it is termed as a service failure. Service failure often frustrates customers along with making them change the service provider. It creates negative a negative impact on the business activities along with offering an edge to customers. It needs to be mentioned that service failure is bound to happen and organizations are supposed to be good enough to tackle service failures. Tiger Airways have been accused of poor customer service and high rate of cancellation. Furth er, the support and guidance from the management is almost negligible that has reduced the satisfaction level of customers. The service recovery tools that could have been of great help in dealing with service failures have been discussed in the following part in an analytical manner. Service Recovery and its Importance

Home Visit with Sallie Mae Fisher Essay Example | Topics and Well Written Essays - 500 words

Home Visit with Sallie Mae Fisher - Essay Example This paper will begin with such dialogue: Nurse: Good Morning, Salle Mae, my name is Jayden Kings and I will be your nurse today. From your history, I can see that you have a history of congestive heart failure, hypertension, and arterial fibrillation. What are the difficulties you are experiencing currently? Sallie Mae: Â  Pleasure to meet you, Jayden Kings. My name is Salle Mae. Currently, I am experiencing a decline in function of daily activities. Nurse: Â  The decline in function of daily activities is because of the acute medication condition at your age. It is common for older patients to experience such changes on their functional status after hospitalization. Do you check your weight? Sallie Mae: yes, I check my weight and I have discovered that I have been gaining weight at a very high rate. Nurse: weight gain is an indication that the body is retaining extra fluid, which is common in patients with congestive heart failure. However, you have to be strict with your diet or monitor your diet closely and ensure that you eliminate salt to prevent the body from retaining too much water. Whom do you live with? Sallie Mae: Â  I live alone since I am recently widowed and the death of my husband affects me so much. My daughter Thelma Jean lives in town, but she works full time and has family issues of her own therefore she cannot support me as well. Nurse: I am sorry for your loss Sallie. I now understand your frequent hospitalization for the past six months since you were hospitalized four times.

Organizational Behaviour Case Study Essay Example for Free

Organizational Behaviour Case Study Essay Cases: Automation in the Book Store and The Night Owl Answering Service Part 1) The field of Organizational Behavior is one that is very important when it comes to managing people and to make them work effectively. This begins with training. In order to understand these cases it is important to look at both the structure and environment of the company. In the case of the Automation in the Book Store, the company is a medium sized bookstore. Because this company is a bookstore with very few employees there is not a high level of formalization, less specialization and less authority. Therefore, it has an organic structure. Employees dont have a lot procedures and rules that they must abide by while doing their jobs. In fact the initial company policy required employees to stay with the customer they were serving from the time they walked into the store until the sale was made. Also, there was not a great deal of standardization in that there was not a set procedure on how employees did their work, rather it was a freer organization because there were very few employees and this resulted in greater flexibility. Look more:Â  starbuck problem essay These facts all changed once the new computer system was implemented. This system presented employees with some degree of formalization and standardization in their jobs because now there were precise rules and procedures on how to deal with customers. This includes entering an ID number every time a sale was made and closing the store with the system. Also, because this bookstore was not use to high levels of formalization in the past, the implementation of the training program was affected. There were no instructions on how to close at the end of the day in training. The manager had to come in and prepare a hand-written set of instructions about this routine. This is a sign of bad design and implementation. Also, because the company is more centralized than decentralized, the management must follow head offices requests. This is the exact same thing with employees who must listen to the manager even though the employees were apprehensive, particularly the older staff, about new sys tem. Again, the design of the training program, which was quoted as pretty skimpy and patronizing, was another sign of poor design. However, because the structure of the company was somewhat centralized they had to the training according to the way head office and management wanted. The structure of The Night Owl Answering Services was that it was between mechanistic and organic. This call center was more mechanistic because it was more centralized and more specialization where each individual had a specific role. Bob was responsible for technology, sales and marketing. Mary was responsible for training. This type of structure affected the training because of specialization. Nobody else was responsible for training, so when Mary passed away, everyone else specialized in a different area which left training to be an open mess. Only Mary knew the system the best because she specialized in this. This left the company scrambling to recover and in turn designed a training program that proved to be ineffective and poorly implemented. There was only one lady responsible for training. In the case of Automation in the Boo k Store and The Night Owl Answering Service it is important to look at the organizations environment. In these two cases, the organizations both faced environmental uncertainty. Every organization has the potential for environmental uncertainty. This uncertainty created a poor design for training. This was one of the major similarities in both of these cases. This is when management or people of the organization cant really predict what is going to happen. The cases with Automation in the Book Store and The Night Owl Answering Services had faced environmental uncertainty that prove to be frustrating and challenging. However, because both of these companies had static environments, that is a company that remain fairly stable over time and had the least amount of uncertainty, they were sensitive to change. In The Night Owl Answering Service the head of training, Mary, passed away. This was an unpredictable event. It was clearly evident that there was no back up to Mary. Because this company was so used to certainty, it caught them off guard, particularly Bob. In the medium size booksto re the company had followed the same procedures to ring up sales until it introduced its new system. It took one month for the company to adapt. Again, both companies trained employees in such a way that proved to be ineffective. This means these two organizations ability to adapt to environmental change was poor. Its also important to discuss external environmental factors or outside factors that have a direct effect on the company, which in turn affected training. The answering services company had a good reputation for customer service but when the senior operators started leaving they hired new people and trained very quickly to get people on the phone and take calls. Therefore, the external factor here would be the customer. In The Night Owl Answering Services the customer was always the number one priority because they had a prestige reputation on customer service they wanted to continue providing services in a timely manner. This directly affected the training design and implementation because trainers wanted the trainees on the phone as soon as possible to serve the clients of the company because they were short staffed. As a result of this, the trainers wanted to get trainees on the phone quickly which resulted in an implementation and design that proved to be ineffective. Trainees were expected to learn through trial and error style of training. Senior operators were forced to take calls and train at the same time. This resulted in slower operators and higher errors and more complaints to the call center, which lead to clients (external factor) leaving the call center and find business elsewhere. This company was so focused on getting trainees on the phone, they ignored the fact they lacked the basic phone etiquette and computer skills. Senior Management was continuously on the phone, with out breaks. In The Automation in the Book Store the external environment component that should be discussed is technology. Like every other company, it must keep up with technology and accept current business practices. They were entering an era where technology was becoming widespread and they needed a system to calculate the GST. This is a reason why the bookstore decided to take on the new computer system. The organizations employees were reluctant to have it but didnt have a choice and had to keep up with external technological factors. The company was highly sensitive to this environmental change, which was external, but when the system was implemented, it became an internal factor. There was systematic turbulence in this organization. There ability to adapt to systematic change, the new computer system would be considered systematic turbulence. Systematic turbulence looks at how a company deals with a change in the environment change. This is evident is the case with Automation in the Bookstore. . Part 2) Motivational effects are very important aspects of an organization. People have to be motivated to join and remain in organizations. They also have to carry out their basic work reliability in terms of productivity, quality, and services, requirements and should always interact to accomplish their goal. These are some examples that if were missing in an organization, employees and members of the company began to lose interest and be less motivated. This was the case with these two organizations. One of the major similarities was that both companies faced poor training design and implementation. In Automation in the Bookstore the training was boring and ineffective, which had motivational effects. Lisa was an employee who worked in a medium sized bookstore and was completely dissatisfied with the design of the training. Unfortunately, the training was a mandatory requirement to understand the new system. The first two days started off by having to watch two half an hour videos which Lisa found to be boring and insulting. On the third day of training it went downhill. The computer system was not on training mode the way it was suppose to be. Also, there were no instructions on how close at the end of the day. The manager had to come in and prepare handwritten set of instructions. This caused a lot of problems and created frustration for all members of the organization including management and head office, who wanted to assign blame to someone. The operation of the system was not going according to plan and this got the trainees upset and confused about the policies of the system. Some parts of the training were vague and the continuous frustration had negative motivational effects. Similarly, The Night Owl Answering Services faced great training problems when Mary died, that evidently created negative motivational problems. Bob was forced to take over training without much knowledge o f how to do so, which was also a big problem. Senior operators were forced to work extra hard with no breaks, while at the same time train a new person. New operators were poorly trained and did not know how to handle calls. All these factors started showing in the office environment. These factors inevitably caused negative motivational effects. For example, intrinsic motivations were clearly not met in this organization. Intrinsic is defined as the direct relationship between the worker and the task. In the call center the task was frustrating and created anxiety. If these factors werent here there would be more interested in the position. However, because the training was so poorly done, the intrinsic motivation factor was not being met and created less motivation. It is also important to discuss the Maslows Need Theory and how it applies to these two cases. The needs theory states: NEEDS BEHAVIOR INCENTIVE AND GOALS. Both of these organizations both fit the physiological needs, which include the basic human needs. In safety needs it includes freedom from anxiety, and a structured ordered environment. The safety needs were not bei ng met. Both organizations faced stress and anxiety, particularly the call center, which effected motivation. Results of poor motivation create poor quality of work. The training was poor and it would reflect on the quality of work being performed because they are no longer motivated to work with all the stress factors. Hertrzberg theory should be looked at as well. The first factor is the hygene factor. This includes relationship with fellow employees, security and other various factors. In order for employees to not feel less motivated or dissatisfied is if all these factors are in place. If all these factors are in place you will not feel unsatisfied but that doesnt necessarily mean that you will be satisfied. It just means not being unsatisfied. Both companies didnt even get past the hygene factor of just not being unsatisfied. The second factor of Hertzbergs theory talks about is motivation. This is a sense of achievement and recognition, which would play different in each company. This doesnt have a great effect on the bookstore because their situation was short term in compared to the call center. If the company cant even properly trained there is no chance of being recognized or feel a sense of achievement. The cases state that the trainees felt like they were being under attack by the senior staff. That would have a negative affect and create decrease motivation. There is no room for job enrichment that in turn means no enhancement in intrinsic motivation. Overall the similarities with respect to the training and the two companies were that of implementation and design. The training program was poor due to various reasons as stated in the report. One of the major differences to note was that the call center issue was a more complex problem and more of a long-term problem. The bookstore training was more of short-term problem. The problem only lasted about a month. Also another difference to note is that the bookstore had a smaller number of employees, so controlling the problem was a bit easier. In the call center there were various problems that were even more difficult to control because they had to meet client needs. In these two organizations there was lack of leadership. Particularly transformational leadership. This is when a leader makes his/her representative look beyond the task, or in this case the training, by observing the bigger picture or goal. Not doing this would negatively effect motivation because the individual will then began to purse his or her own self-interest. In the case of the The Night Owl Answering Service, when Mary passed away, nobody was able to step up and show leadership. Because this particularity affected training, the person responsible for training should have demonstrated leadership ethics to make them feel more positively motivated. Nobody had the leadership to motivate people to put forth their best efforts. There were no directive and supportive people in these organizations. The coaching was ineffective and the trainees had no proper direction. Automation in the bookstore did not face a great deal of leadership problems because again, it only employed about 6-8 people.

Benefits of Medical Waste Management Methods

Benefits of Medical Waste Management Methods ABSTRACT Medical waste management is a critical problem around Africa continent. The problem is observed in Tanzania in all levels of health facilities. Medical waste is one of the major health safety and environmental problem. This is a result of lack of awareness on among generators and handlers of medical waste. This calls for an urgent attention to understand the extent and magnitude of the problem and to develop strategies to properly manage medical waste generated. Various measures have been taken in Tanzania including construction of 13 pilot small scale incinerators at various parts of the country, yet the problem is still persisting. Unfortunately, the effectiveness of medical waste management methods is not clearly known and practiced in many health facilities. Therefore, this study was carried out to examine the effectiveness of medical waste management. Data were collected through interviews using structured, observation and abstraction of documentation. Solid medical wastes were collected in plastics bags and measure three times a day from each occupied bed. The collected waster was measured using a common household balance with a precision of a two decimal places .A total of 64 respondents were interviewed using questionnaire. The result indicated that average generation rate of medical waste was 0.01kg/person/day in dispensaries, 0.02kg/person/day in urban health centres to 0.5 kg/bed/day in Hospitals. Inadequate staff, insufficient and inefficiency of tools led to poor management of medical waste. Poor segregation and colour coding of storage instruments was observed at low level of healthcare centres, lack of medical waste treatment pit and substandard incinerators which produce obnoxious gases affecting the community. In view of the findings, medical management is not given sufficient priority. However, health workers are knowledgeable on the consequences of medical waste. Its recommended that strategies for management of medical waste be established t o include provision of facilities, infrastructes, staffing and funding to reduce environmental and medical problems associated. Keywords: medical waste, waste management, health facilities, storage instruments BACKGROUND Medical waste management (MWM) is a public health and environmental problem that attract attention in both developed and developing countries (Askarian et. al., 2004). Medical waste are generated in a wide variety of sources, starting from the hospital (a primary target), human and animal clinics, health centers, intermediate facilities, physician offices, research institute (animal and human health), and homes (especially diabetic homes) (USEPA, 1986). Medical wastes include several different waste streams, some of which require more care and disposal (Manyele, 2008).They contains different items making it a special type of mixed waste. Medical wastes include all infectious waste, hazardous (including low-level radioactive) wastes, and any other wastes that are generated from all types of health care institutions, including hospitals, clinics, doctor (including dental and veterinary) offices, and medical laboratories. Longe and Williams (2006) referred to medical waste as the municipal solid waste of peculiar characteristics which need to be sorted properly during handling. Medical waste may also contain soiled or blood soaked bandages, culture dishes and other glassware, discarded surgical gloves and surgical instruments, needles used to give shots or draw blood, cultures, stocks and swabs used to inoculate cultures. These are the most common trash/litter in medical waste and well known to the health-care staff. Waste from operati on theaters contain removed body organs like tonsils, appendices, limbs etc which renders the medical waste scary, and nuisance. Medical waste also contains lancets that are little blades which are used to prick finger to get a drop of blood. During immunization campaigns medical waste contains leftovers of empty boxes, cotton wool and bandages. Thus, if the waste is not segregated properly at the point of generation it will be a mixture of all these garbage plus kitchen waste, office waste and other wastes which do not arise as a result of patients being attended (Lloyds, 2003). Inadequate and inappropriate handling of medical wastes has serious public health consequences and impact on the environment. It has been medically proved that unprotected exposure to healthcare waste such as used syringes, needles and cotton can cause health hazards, and, indeed, is a source of transmission of HIV/AIDS, Hepatitis B Virus (HBV), Hepatitis C Virus (HCV) and other diseases. Proper management of medical waste is crucial to minimize health risks. Medical waste requires specialized treatment and management from its source to final disposal destination. Simply disposing of it into dustbins, drains, and canals or dumping it to the outskirts of human settlement poses a serious public health and environmental hazards. Thus, there is a need to initiate a concentrated effort to improve the medical waste management to reduce the negative impact of waste on environment, public health and safety at health care facilities (Griffin, 1989). The amount of medical waste generated differs according to the level of health facilities, bed capacity, occupancy rate, and socio-economic status of the society. According to Christen (1996), the average quantities estimated from a survey conducted in several health care facilities in Dar es Salaam hospital generated an average of 0.06kg/patient/day and 0.08kg/patient/day, respectively non hazardous and hazardous waste while for both health centers and dispensaries waste generated 0.01kg/patient/day. Mato and Kassenga (1997) estimated that waste generation rate in Tanzania was 0.84 kg/bed/day. In a survey conducted nationwide in Tanzania indicates that the increase in medical waste generated due to increase in population, poor management of MWM systems and expanded use of disposable (Manyele and Anicetus, 2006), Developing comprehensive waste management practices in health facilities in developing world is a challenging problem. For example, Leonard (2003) and Manyele, (2003) noted that in Africa the problem appears to be more critical as reports indicate poor medical waste management. It is a challenge because of little information on the number of bed, hospitals, health centers, dispensaries and other facilities and the type of waste generated. It should be noted that there is no single management method that can solve all medical waste problems; rather, each medical waste management problem must be assessed independently to develop a viable and sound solution. However, the responsibility for the effective disposal of the wastes generated by the various health facilities lies on the facility generating the waste. Medical waste management requires monitoring and control at all levels of production in order to minimize effects to the community (Van, 1988). Most of the non-infectious medical wastes are land filled, while infectious wastes from hospitals are incinerated. The degree of risks posed by medical wastes is not known. Proper handling, treatment, and disposal of these wastes are believed to result in minimal health and environmental risks. In Tanzania medical waste management (MWM) is poor and awareness on its related consequences is lacking among generators and handlers (Manyele, 2003, Manyele and Anicetus, 2006). However, in recent years Tanzania government has made efforts to manage medical wastes from its generation to final disposal or treatment by training health workers, increasing funds for procurement of tools and improvement of infrastructure (Manyele, 2004). Despite the efforts made by the government to minimize the dangers of medical waste, the problem is persisting in most areas. This study examined MWM practices in health facilities located in Sumbawanga Municipal Council and provides recommendations that can be adopted in other health facilities. The study assessed the type and quantity of waste generated and examined performance of MWM. It also determined effectiveness of MWM practices in collection, storage, transportation and disposal. In addition it examined the role of knowledge of health workers on management of medical waste. MATERIALS AND METHODS The study was conducted in Sumbawanga Municipal Council in South West Tanzania which is located between latitude 07ÂÂ °45ÂÂ ´ and 08ÂÂ °31ÂÂ ´ S and longitude 30ÂÂ °29ÂÂ ´ and 31ÂÂ °49ÂÂ ´E. The Municipality lies along Ufipa plateau with the average altitude of 1700m above mean sea level. Sumbawanga Municipality enjoys a dry sub humid climate for a greater part of the year. The maximum temperature is 27ÂÂ °C and the minimum is 16ÂÂ °C, during month of July. The rainfall ranges from 900-1000mm per annum (MD, 2008). Health facilities are owned by different institutions which include government, voluntary agencies and private. According to MMOH (2008) Sumbawanga Municipal Health services were provided through two hospitals (one owned by government and the other by voluntary agency), two urban health centre (one owned by government and other by voluntary agency) and 28 dispensaries (18 owned by Government, two by voluntary agency and eigh t owned by private entities). Ballot sampling technique was used to select 10 out of 32 health facilities (one hospital, one health centre and eight dispensaries) located in different parts of the Municipal for this study. Respondent were selected by using probability sampling based on Yamane formula (1967) given as: Where no = sample size z = confidence interval =2 correspond to 95% level of confidence p = population proportion N = Population size and, e = precision or error limit Given a total population of 517 health workers, the study used 50% proportion (p = 0.5) and error limit of 11%, the minimum acceptable sample size was 64 health workers. A systematic random sampling procedure was used to select respondents from a sampling frame based on the distribution of sample size. The sample size of respondents was 32, 10, and 22 out of 263, 78 and 176 from hospitals, health centres and dispensaries, respectively. Primary data were collected from the field survey by using structured questionnaire of 37 questions. On the knowledge on medical waste management two question were set up to test the knowledge of health worker and the answer were given score of which if response is between 5 10, 2 -4 and 1 is ranked highly, moderate and low knowledgeable, respectively. Other method used in data collected is participatory observations . Abstraction and summarization of documents were used for collection of secondary data on medical waste management especially on the capacity of staff on handling waste. Interviews were used to collect data on the efficiency of medical waste management, tools for collection, storage, transportation; and treatment, to determine effectiveness of medical waste management practices; and to examine knowledge of health workers towards sorting, collection, storage and treatment of medical waste. Observation method was used to assess tools available, their efficiency and effec tiveness for medical waste management and attitude and practice towards sorting, collection, storage, and treatment of medical waste. Information gathered was analysed using SPSS programme. The solid Medical Waste were collected from occupied beds three time in a day (0830, 1330, 1830), at each ward, right prior to their collection and disposal by attendant. A common household balance with a precision of two decimal places was used to weigh wastes. The medical waste produced from each bed was weighed as disposed of in plastic bags. The measurements were carried in a period of 30 days and varied depending on the number of the beds occupied, hence average were used in the analysis. Descriptive analysis was carried out for the data collected using SPSS vers.11.6 where frequencies were used to present the results. ANOVA was carried out to test significance of parameters on knowledge versus altitude and altitude of health workers on waste management practices. RESULTS AND DISCUSSION Characteristics of Respondents Characteristics of the respondents were analyzed based on age, education and working experience. Data in table 1 shows that majority of the staff (42.2%) were aged between 31 40 years. These results imply that most of respondents were at the middle age. The results show that 42.2 % of respondents had primary school education, 35.9% had secondary school education. The holders of diploma and advanced diploma or above were 15.6% and 6.3%, respectively. The high proportion of respondents with primary school education could have an effect towards management of medical waste. It was further revealed that around 40% of the staff had an experience of over 10 years. Working experience could bring good performance in management of medical waste while low experience could results into poor performance. Type and volume of medical waste generated The type of medical waste generated differs according to the level of health facility, characteristics of people and level of income. In Sumbawanga Municipality the type of medical waste generated for hospital included; needles and prickers, syringes, plastic materials, bottle and ampoules, paper material, cotton wool, gauze, post delivery waste (placenta and the associate), specimen from laboratory, amputated organs/parts from theatre and garbage from admission ward. Those from urban health centre and dispensary included all wastes mentioned earlier excluding plastics, post delivery waste, amputated organs and garbage. The results in Table 2 show that the amount of waste generated from Regional hospital was recorded from admission ward, the result revealed that the amount of medical waste generated was 0.5kg/bed/day for non sharps and garbage, 0.015kg/ bed/ day of sharp containers and 1.8 kg/ bed/day of garbage. Medical waste from the health centre was 0.02kg/person/day excluding sharp and garbage, and 0.02kg/person /day of sharp container. For dispensaries the results revealed that the amount of waste generated was 0.01kg/person/day of healthcare waste excluding sharps and 0.01kg/person /day of sharp containers. These results differ with an average of that is generated in Botswana where in hospitals recorded amount generated were 0.75kg/bed/day excluding sharps, 0.05kg/bed/day of sharp containers and 3kg/bed /day of garbage from admission ward (NCSA, 1996). Type of facilities available for storage of solid medical waste During the study different sections of health facilities were assessed through observation complemented by interview of heath workers. The results in Table 3 reveal that medical waste storage facilities were determined by the characteristic of the waste produced. Health workers reported that common type of storage facilities were safety boxes, plastic material, and metal. These resulted into spillage of medical waste to the environment as they were easily blown by wind or directly accessed by insects and other vermins. The same results were reported in India by Patil and Shekdar (2001) that, authorities were failing to install appropriate systems for a variety of reasons such as non availability of appropriate technologies, inadequate resources and absence of professional training on waste management. The study established that 81.7% of the storage facilities were not in good state. This resulted into difficulties in the management of medical waste (Figure 1 and Table 3). Respondent from hospital observed the adequacy of facilities in terms of capacity to handle waste generated and conforming to required standards having handles, covers lid and presence of waste pits, while the status was contrary in heath centers and dispensaries. Performance of medical waste management tools The performance of the existing health care waste management facilities for storage and treatment were assessed through their capacity in terms of sizes, handling mechanism, cover (protect waste from spillage) and pit where waste are to be deposited. Considering the sizes of equipments the results vis. waste generated, the results in Table 3 indicates that medical waste storage facilities, in relation to storage size were considered adequate by 75.9%, 71.4% and 66.7% for hospital, dispensaries and health centre, respectively. Handling mechanism is also a factor which influences good performance of medical waste management equipment. Through observation of the storage facilities with handles were 65.5%, 22.2% and 28.6% in hospital, heath center and dispensaries, respectively. Lack of handle to medical waste storage facilities brought difficulties in transporting healthcare waste that could lead to contamination of handlers during lifting. Further, assessment of performance was made on availability of lid for medical waste storage tools where it was observed that (86.2%) of hospital tools had lid and (13.8 %) was running without lid. (11.1%) had lid for health centre and (88.9%) was operating without lid and 14.3% was noted to have lid for dispensaries while 85.7% had no lid. Lack of lid on medical waste storage tools is dangerous to health because it is easy to be accessed by insects which transmit diseases and also medical waste is unsightly because it contains waste which may cause repugnant. Poor performance of equipments could be due to inadequate funds for procurement of standard tools and availability of standard tools. Inefficiency of waste equipment created difficulties in management of medical waste that had higher probability of exposing infection to healthcare workers, patients and the environment. WHO (2005) suggested that for cost effectiveness and efficiency medical waste equipment it is advisable to pur chase item which qualify the National standards for management of medical waste or approved by World Health Organization such as safety boxes and other waste containers and protective equipment. Respondent from those health facilities which hadnt waste treatment pit the result shows that 84.2% dispose waste in pit latrine and 15.8% in a dug pit. Disposal of medical waste in pit latrine was a great mistake because are not meant for that purposes. Sometimes, medical waste such as post delivery waste emitted foul smell which led to further environmental pollution. WHO, (1999) also noticed that despite of its infectious medical waste was not being properly disposed off by the concerned agencies as it was often disposed on open dumps along with other waste. Effectiveness of practices in storage and treatment of medical waste Effectiveness of the waste management practices of the surveyed health facilities were assessed based on the number of trained workers available, time spent to collect, store and treatment/disposal of the waste and the cleanliness and attractiveness of the health facilities. The results indicated that for hospital trained staff versus patients was at the ratio of 1:34 while National guideline requires the ratio of 1:10. WHO ( 2008) revealed that inadequate human resources for healthcare tend to weaken healthcare delivery systems with suboptimal infrastructure, poor management capacity and under-equipped health facilities have brought about a situation where the likelihood of adverse events become high. The number of staffs who were engaged in management of medical waste was two staff for each section in hospitals, health centre and dispensaries. Medical waste management is a dangerous and tiresome job. The small number of staff are engaged in management of healthcare waste failed to manage properly. This situation in Sumbawanga Municipality is contrary to WHO (2002) recommendations, that health care waste management is first of all management issues that require the commitment of the entire staff within health care facilities. The study results show that respondent perception and understanding on time spent for management of medical waste vary from hospital to dispensaries. 81.8% of respondents from hospital indicates that time spent to manage MW is between six to eight hours in a day, as compared to health centers where 80% of respondent indicates that time spent is between three to five hours. Dispensaries all respondents indicate that time taken for management of MW is one to two hours (Table 4). Time spent was sufficient for hospital while insufficient for health centre and dispensaries. Time spent for hospital was high compared to other levels because had a special group of employee (casual laborers) purposely for medical waste and environmental management activities who are required to work a minimum of 8 hrs in a day according to job requirements. On contrary for health centre and dispensaries were permanent employee whose work was for both service deliver, then on medical waste management activitie s and environmental care. Clean and attractive health facilities determine the effectiveness and efficiency of medical waste management activities to all levels of health services. During the research, the result revealed that 59.4% responded that hospitals were very clean, 40.6% responded moderate, and 100% responded moderate for health centre while 59.1% responded moderate for dispensary and 40.9% responded poor sanitation (Table 5). This situation is contrary to National health care waste management policy guideline which requires proper management of medical waste for prevention of diseases, environmental protection and beautification (MOHSW, 2006). To triangulate perception of respondents who are health workers, cross tabulation was indicating that hours spent for management of medical waste and cleanliness (appearance) of health facilities has relationship. The correlation between working hours and the state of cleanliness is highly significant (p Knowledge of health workers towards management of medical waste As regard to knowledge on consequences of medical waste 95.5% of respondents from hospital had high knowledge on the consequences of medical waste, 4.5% had moderate knowledge, 90% of health centre study group were highly knowledgeable, 10% had moderate knowledge and 78.1% were highly knowledgeable for dispensary, 15.6% moderate knowledge and 6.3% had poor knowledge (Table 6). Importance of knowledgeable health workers is on waste in highly required in segregation and coding storage materials used for medical waste management. The level of education was highly associated with knowledge of health workers on medical waste as hazardous material that the correlation was statistically significant (p Medical Waste Segregation The need for proper segregation and the extent, to which segregation is required, is primarily dictated by the technology and this is one of important step in reducing the volume of hazardous waste. Most treatment technologies have some limitations in terms of processing capability. This limitation depends much on design restrictions, compatibility with certain components, legal prohibitions, and possible negative environmental impact, social and ethical reasons. Table 7 shows that percentage of quantity of medical waste recorded segregated at hospital, heath centers and dispensaries were 93.8, 70 and 27, respectively. While waste that was found mixed was 6.2%, 27.3% and 72.7% at hospital, heath centers and dispensaries. Segregation of hazardous/infections waste is the key to achieving sound medical waste management. Poor segregation of medical waste poses serious health risks to the personnel handling them, and this could lead to possibility of surface and ground water contamination. Mujahid et.al., (2005) and Mohamed et. al., (2006) observed a serious health problem in Dhaka because medical waste was disposed in Municipal without segregating them. Also, Manyele et al (2003) contented that lack of plan for management of medical waste, lack of recording the amount of medical waste generated, reduction of quantity and toxicity of waste at the source and segregation were the challenges facing Tanzania in management of medical waste. The high pe rformance of hospital compared to health centre and dispensaries was influenced by availability of tools, number of staff engaged, hours spent in management of medical waste and knowledge of health workers. Color coding Color coding system aim at ensuring an immediate separation and identification of the hazardous associated with the type of healthcare waste which also determines the treatment method to be employed. The results revealed that 90.6% of hospital medical waste equipment were colour coded or provided with label and 9.4% was not colour coded, 30% of health centre tools were colour coded and 70% were not colour coded while 100% of dispensary medical waste storage tools were not color coded or labeled (Table 8). Lack of coloration of medical waste tools to dispensary level was contrary to healthcare waste management policy guideline which requires coloration of medical waste storage facilities (MOHSW, 2006). Longe and Williams (2006) observed that in Nigeria, private owned hospitals has the most efficient colour coding system, where colored buckets were used: red for sharp and broken glass, green for syringes and needles and blue for all blood stained cottons, gauze and bandages. CONCLUSIONS AND RECOMMENDATIONS Conclusions Medical waste generated in healthcare facilities differs from type and ownership of facilities but there is no composition distinction between private and public hospitals. The performance of medical waste management tools were inefficient due to the reason that most of them were below National and World Health Organization standards. The effectiveness of medical waste management practices was highly affected by inadequate staff and time spent in management of medical waste which resulted into poor cleanliness of some health facilities. Knowledge of health workers on management of medical waste was high but was not highly applied due to inadequate and low standard of healthcare waste management tools. Generally Medical waste management activities in Sumbawanga Municipal Council were not given sufficient priority or concern because of unimproved system of medical waste management. Inadequate staff, insufficient and poor performance of supplies for storage of medical waste, poor infras tructure such as incinerator and treatment pit for treatment of medical waste, lack of segregation and coloration of tools is a major reason to draw this conclusion. However most of healthcare workers had knowledge on medical waste management with small gap which need to be improved. Recommendations Based on the findings and discussions, the following recommendations are made to the Regional Medical Officer, Municipal Medical Officer, Diocesan Health Coordinator and other Stakeholders to improve healthcare waste management whereby in order to achieve the goal, the Hospital Management Team , Council Health management team and other stakeholders should fulfill the following: Medical waste management infrastructure which includes incinerators and treatment pit should be made available to all health facilities. They should be well constructed to ensure efficiency and minimizes the immediate and long term public health risk and hazards associated with medical waste and which has the lowest impact on the environment. Build capacity by employing more qualified staff who will be responsible for service delivery, healthcare waste management and environmental management of health facilities.. For proper disposal of waste knowledge on the color codes for storage facilities should be provided to all stakeholders in health facilities based on the agreed National and WHO Guidelines.

The History of Tattoos Essay -- Body Art Papers

A tattoo is a permanent mark or design made on the skin by a process of pricking and ingraining an indelible pigment into the punctures or by raising scars. This is the definition; however, to many a tattoo has more of an abstract, personal meaning. Tattoos symbolize individuality, experiences, status, religion, and art. They come in many shapes, sizes, colors, designs, and styles. The history behind the tattoo is just as fascinating as the tattoo itself. Whether flaunted or hidden, sought as art or bought out of a whim, the tattoo has left its mark on generation after generation (Krakow). The purpose of tattooing varies from culture to culture, person to person, and its place on the time line. The essay will examine the following eras: BC and tribal, 20th century, and modern. It is noted that tattooing (a Tahitian word meaning â€Å"to mark something†) has existed since 12,000 years BC. As noted in â€Å"A Brief History of Tattoos,† women in Borneo tattooed their symbols on their forearm indicating their particular skill. If a woman wore a symbol indicating she was a skilled weaver, her status as prime marriageable material was increased. In tribes, tattoos around the wrist and fingers were believed to ward away illness and bad spirits. In recorded history, the earliest tattoos can be found in Egypt during the time of the erection of the great pyramids. As the Egyptians expanded their empire, the art of tattooing spread along with it. The civilizations of Crete, Greece, Persia, and Arabia picked up and expanded the art form (â€Å"A Brief History of Tattoos). The Greeks used tattooing for communication among spies by identifying them and showing their rank. Romans marked criminals and slaves, a practice still carried on today. Arou... ...on, Michael. â€Å"Tattooing and Civilizing Processes: Body Modification as Self-Control.† La Revue Canadienne de Sociologie et d'Anthropologie 41 (May 2004): 125-146 Demello, Margo. Bodies of Inscription: A Cultural History of the Modern Tattoo Community. Durham: Duke University Press, 2000. Garcia, Tomas (Keepsake Tattoo). Personal interview. 10 Nov. 2014 Hawkes, Daina, Charlene Senn, and Chantal Thorn. â€Å"Factors That Influence Attitudes toward Women with Tattoos.† Sex Roles: A Journal of Research 50 (May 2012): 125-146 Krakow, Amy. Total Tattoo Book. New York: Warner Books, Inc., 1994. Sace, Paul. â€Å"History of Tattoo.† Tattoo.co.uk. 15 November 2014 Steward, Samuel. Bad Boys and Tough Tattoos: A Social History of the Tattoo with Gangs, Sailors, and Street-Corner Punks, 1950-1965. Portland: Harrington Park Press, 1990. The History of Tattoos Essay -- Body Art Papers A tattoo is a permanent mark or design made on the skin by a process of pricking and ingraining an indelible pigment into the punctures or by raising scars. This is the definition; however, to many a tattoo has more of an abstract, personal meaning. Tattoos symbolize individuality, experiences, status, religion, and art. They come in many shapes, sizes, colors, designs, and styles. The history behind the tattoo is just as fascinating as the tattoo itself. Whether flaunted or hidden, sought as art or bought out of a whim, the tattoo has left its mark on generation after generation (Krakow). The purpose of tattooing varies from culture to culture, person to person, and its place on the time line. The essay will examine the following eras: BC and tribal, 20th century, and modern. It is noted that tattooing (a Tahitian word meaning â€Å"to mark something†) has existed since 12,000 years BC. As noted in â€Å"A Brief History of Tattoos,† women in Borneo tattooed their symbols on their forearm indicating their particular skill. If a woman wore a symbol indicating she was a skilled weaver, her status as prime marriageable material was increased. In tribes, tattoos around the wrist and fingers were believed to ward away illness and bad spirits. In recorded history, the earliest tattoos can be found in Egypt during the time of the erection of the great pyramids. As the Egyptians expanded their empire, the art of tattooing spread along with it. The civilizations of Crete, Greece, Persia, and Arabia picked up and expanded the art form (â€Å"A Brief History of Tattoos). The Greeks used tattooing for communication among spies by identifying them and showing their rank. Romans marked criminals and slaves, a practice still carried on today. Arou... ...on, Michael. â€Å"Tattooing and Civilizing Processes: Body Modification as Self-Control.† La Revue Canadienne de Sociologie et d'Anthropologie 41 (May 2004): 125-146 Demello, Margo. Bodies of Inscription: A Cultural History of the Modern Tattoo Community. Durham: Duke University Press, 2000. Garcia, Tomas (Keepsake Tattoo). Personal interview. 10 Nov. 2014 Hawkes, Daina, Charlene Senn, and Chantal Thorn. â€Å"Factors That Influence Attitudes toward Women with Tattoos.† Sex Roles: A Journal of Research 50 (May 2012): 125-146 Krakow, Amy. Total Tattoo Book. New York: Warner Books, Inc., 1994. Sace, Paul. â€Å"History of Tattoo.† Tattoo.co.uk. 15 November 2014 Steward, Samuel. Bad Boys and Tough Tattoos: A Social History of the Tattoo with Gangs, Sailors, and Street-Corner Punks, 1950-1965. Portland: Harrington Park Press, 1990.

The Role of Minor Characters in Shakespeares Hamlet :: Shakespeare Hamlet Essays

The Role of Minor Characters in Shakespeare's Hamlet Minor characters play a very crucial role in Shakespear's Hamlet. They serve as narrators for events that occurred outside the immediate play: the Dane's ghost. Distinct contrasts are created through the usage of the play's minor characters. The reader gains new perspective on Hamlet's character when he is compared with Laertes. The presence of these minor characters can also have a direct effect on the action of the play. The actors in the play within the play are used to expose the guilt of Claudius; Hamlet then has proof of the King's crimes. The expertise use of these characters - either to exemplify good and purity, or to spread the vile corruption which permeates Elsinore - is one of the main reasons for Hamlet's success as one of the greatest plays ever written. Some events in Hamlet must be narrated to the reader, and to the major characters, through minor characters which have a direct link to the events. Shakespear builds the entire play around information which was narrated to Hamlet by his father's ghost. The ghost tells Hamlet of events which the reader would otherwise never know about: the murder of the former Dane by Claudius. When Horatio reads the letter that he has received from Hamlet the reader is informed of how Hamlet has evaded Rosencrantz and Guildenstern. Also, the events occurring in Norway reach the court by means of an emissary, Voltimand, sent to check on Fortinbras. These events have a strong and direct relevancy to the plot and movement of the play. Shakespear uses contrast to highlight the qualities of the characters in Hamlet; this contrast shows up in the minor characters. Rosencrantz and Guildenstern, false friends of Hamlet who succumb to Claudius' corruptness, serve as a distinct contrast to the loyal friendship that Horatio shares with Hamlet. Voltimand is used to contrast Polonius' often comic verbosity. While Polonius dresses up all his speeches with the language of the court, Voltimand is able to give his entire report on Fortinbras in a matter of seconds. The most powerful foil in the play is between Laertes and Hamlet. Upon hearing of the death of his father, Laertes becomes enraged, and seeks immediate vengeance; he does not delay, and acts instantaneously. When the ghost tells Hamlet of Claudius' crimes, Hamlet is unable to act. He procrastinates, missing many opportunities to avenge his father, and acts when it is already too late.

Literary Analysis Term Paper for Tom Sawyer: A Classic Novel Essay

Mark Twain’s book is a novel that follows the juvenile life of a small boy. You will see how much fun the main character, Tom, and his friends have by skipping school, fishing, swimming, and using with their imaginations to have a good time. The Adventures of Tom Sawyer is a classic novel for many reasons. The plot gives us an idea about how people lived in the era the book takes place in. Readers enjoy the book because they can relate to Tom and enjoy his fun experiences. Tom is always into having a good time with his friends. It is a classic because it is enjoyable to readers of all ages, no matter what century, place, or gender you belong to. Tom’s experiences really draw the reader into the book, making it a fun read. Twain did a really good job at expressing the way Tom felt about things. In chapter four Twain makes going to church seem endless by making the chapter endless. He just talks on and on about the Superintendent and about what happens in church. The book shows really well how people felt in that time. Tom and his friends were very superstitious. Twain stated, â€Å"He crossed a small ‘branch’ two or three times, because of a prevailing juvenile superstition that to cross water baffled pursuit,† (62). Throughout the book there is a lot of prejudice towards African Americans and slavery. This gives us more of an idea about what life was like for Tom and other people that lived during that era. Some readers enjoy the book because they can relate to Tom and his friends and how the characters feel. Tom is very mischievous and sneaky. And readers enjoy that. Some kids don’t like school and like Tom would try really hard to get out of having to go to class. In chapter six Tom wakes up and said he has a sore toe. When that doesn’t work he complains and says that he can’t go to school because of a loose tooth. All of this just to get out of going to school. Have you ever pretended that you were a pirate and had a treasure hunt or imagined you were a cowboy? Well Tom did and many other readers have too. Connecting the reader to the books main character really draws them in even more. In chapter thirteen Tom and his friends, Huck and Joe, decide to run away to Jackson’s Island and become pirates. On this adventure the reader might feel like he is there with the characters, making the book even more interesting to the reader. Tom is considered a hero in the book. And we all know being a hero is a big deal. This might make the reader want to be just like him, putting himself in Tom’s place. This makes the book even more popular, because the readers might enjoy the good-guy bad-guy scenario. Mark Twain’s book takes surprising turns and keeps the reader on the edge of their seat, pushing the reader to keep going, and making it exciting to read. Some books are packed full of mystery. Tom Sawyer is not one of them but does have an exciting plot. During chapter 9 the boys witness the murder of Dr. Robinson. During that chapter you are excited to find out what happens next. And Twain made it somewhat suspenseful making the book even more popular for a reader that likes mystery. Twain wrote, â€Å"†¦ not twenty yards away, a human hand, holding a candle, appeared from behind a rock! † (229). If Tom and Becky stuck in a cave wasn’t enough then finding another person right in there with you ought to be! This is just one more example where Twain adds a little mystery to the life of Tom Sawyer. Mark Twain was really good at adding romance, mystery, adventure, etc. into the book making it appealing to just about everyone. As I have shown you, Mark Twain’s book, The Adventures of Tom Sawyer, is a classic novel. It is special to all readers because we can relate to Tom in different ways. The plot reflects real situations of that time. And the book has surprising twists pulling the reader into the book. Classical books are, among other things, enjoyable for people of all ages and timeless.

Effects Of Verbal And Emotional Abuse Essay

The effects of verbal abuse and emotional abuse intertwine because verbally abusive statements play on the victim’s emotions. For example, the simple statement, â€Å"You’re just looking for a fight!† tells the victim what he’s doing and thinking, accuses the victim of attacking the abuser, and diverts the topic to a new problem (avoiding a fight).3 Emotionally, the victim feels misunderstood, unimportant, and afraid of what may happen if he presses the issue. Is this how we want our loved ones to feel? There are many causes for verbal abuse. Some people have grown up in the environment of a verbally abusive parent or parents and the chain continues in many cases onto the children (learned behavior); a person who feels they are insufficient in the eyes of society and have not succeeded; a person that has had a lot of bad luck and feels they are judged by their peers; a person that hasn’t had the opportunities others have and feel cheated; lack of confidence; over-confidence to the point of having a high ego within themselves and they feel other people don’t stack up to what they feel is on their intelligence level; medications can cause a change in personality; different diseases can change a person’s personality; Alzheimer’s and Dementia (sister to Alzheimer’s) can change a person’s personality as well as traumas such as rape, losing a loved one to murder, physical or emotion abuse including partner physical and emotional abuse. A master at verbal abuse can damage your self-esteem while, at the same time, appear †¦ Answer: Physical abuse is easily identified. There is no doubt, once you have †¦ you are living with someone who goes verbally ballistic for very little cause. †¦ Major Effects of Infidelity  · Responding to Your Spouses Infidelity  · Negative †¦ Effects And Causes Of Addiction Social Networking Essay Below is a free essay on â€Å"Effects And Causes Of Addiction Social Networking† from Anti Essays, your source for free research papers, essays, and term paper examples. Effects and causes of Addiction social networking The world is an extremely modern place and technology become necessary for people. Almost people used communication technology by social networking. Social networking can lead to many serious problems. This essay will examine some possible effects and solutions of social networking. There are many negative effects why most of people become addiction social networking. Firstly, the main effect of not stopping social networking spends too much time at home. As a consequence, many people become passive in living. For example, teenagers waste lots of time for using computer so they do not enough time to exercise. Therefore, they might become isolated and have a physical issue. Additionally, people may lose concentration in school or work. For instance, students always feel tired in class. As a result, they do not understand what their teacher taught them. Thus, students can fail examination. All of these negative situations can happen with addition social networking. There is a variety of social networking. Firstly, parents should monitor time of their children using social networking at home. To illustrate, they can make a plan for using social networking, studying and do exercise in each day for teenagers. Consequently, they would control their using time for social networking. Moreover, people should go outside activities. For instance, they can go to the gym to exercise with friends. In addition, they can play many popular sports such as swimming, football, basketball and tennis. Finally, schools should limit online games and only open a lot of useful studying. All of these possible solutions, people need to pay attention. In conclusion, addiction social networking is a severe issue existing in modern life. Addiction social networking can be negative effects by spending too much time and losing concentration in class or company. Therefore, it is important that solutions are found. Besides that, parents should†¦ MLA Citation â€Å"Effects And Causes Of Addiction Social Networking†. Anti Essays. 10 Feb. 2013 APA Citation Effects And Causes Of Addiction Social Networking. Anti Essays. Retrieved February 10, 2013, from the World Wide Web: http://www.antiessays.com/free-essays/131958.html